Frequently Asked Questions

All Vrunda Natural products are manufactured and processed following international quality standards. Our facility follows ISO-certified processes, and every batch undergoes multi-stage quality checks including:

• Physical and organoleptic testing (colour, odour, texture)
• Microbial safety testing (TPC, yeast, mould, pathogens)
• Heavy metal screening
• Active compound / potency verification

We provide a Certificate of Analysis (COA) with every shipment.

Yes. A detailed Certificate of Analysis is provided with every order. The COA includes batch number, test parameters, results and expiry date. We can also provide MSDS (Material Safety Data Sheet) and other technical documents on request.

Selected products in our range are available with organic certification. Please specify during your enquiry if you require certified organic products, and our team will confirm availability and any additional requirements.

We can also assist with FSSAI, phytosanitary certificates and other country-specific documentation as needed.

Absolutely. We encourage sample orders before bulk commitments. Sample quantities (typically under 1 kg) can be arranged for most products. Please submit a sample request and our team will get back to you with details on pricing and courier options.

MOQ varies by product category:

• Herbal Extracts — minimum 5 kg per product
• Spices — minimum 10 kg per product
• Dry Fruits — minimum 10 kg per product

For samples or trial orders, smaller quantities may be possible. Contact us to discuss your specific needs.

Yes, mixed orders are welcome. You can combine different products in a single shipment to meet overall order requirements. Our team will help you plan the best combination to optimise shipping costs.

Yes. We offer tiered pricing based on order volume. The larger your order, the more competitive the per-kg price. Please request a quote with your estimated quantity and we'll provide a detailed pricing breakdown.

Delivery timelines depend on order size and destination:

• Domestic (India) — 3 to 7 business days after dispatch
• International (Air freight) — 5 to 10 business days
• International (Sea freight) — 20 to 45 days depending on destination port

Processing and packing typically takes 2–5 business days after order confirmation and payment receipt.

Yes, we export to over 10 countries including the USA, UK, Germany, Australia, Canada, UAE, Singapore, Japan, Netherlands and South Africa. We handle all export documentation including COA, packing list, commercial invoice and phytosanitary certificates.

Shipping terms (Incoterms) are agreed upon at the time of order. Common terms we work with include:

• EXW — buyer arranges pickup from our facility
• FOB — we deliver to the port of origin
• CIF — we cover cost, insurance and freight to destination port

We can help arrange competitive freight rates through our logistics partners if needed.

Yes. Once your order is dispatched, we share the tracking number and courier details via email. For export shipments, we provide the Bill of Lading or Airway Bill number so you can track the shipment through the carrier's website.

Yes, we offer private label and custom packaging services for eligible orders. You can provide your brand name, logo and label design, and we'll pack the product accordingly. Minimum quantities apply for custom packaging — please contact us for details.

We offer a range of food-grade, export-compliant packaging options:

• HDPE drums (5 kg, 10 kg, 25 kg)
• Aluminium foil pouches (100 g to 5 kg)
• Kraft paper bags with inner liner (10 kg, 25 kg)
• Custom-branded pouches or boxes (MOQ applies)

All packaging is designed to preserve freshness, prevent moisture and comply with international food safety standards.

For certain herbal extracts and spice blends, we can work to custom specifications — including specific particle size, moisture content, standardised active compound percentages, or unique blends. Please share your technical specification sheet when submitting an enquiry and our R&D team will review feasibility.

For all export orders, we provide a complete documentation set including:

• Commercial Invoice & Packing List
• Certificate of Analysis (COA)
• Phytosanitary Certificate (where required)
• Certificate of Origin
• MSDS (Material Safety Data Sheet)
• Bill of Lading / Airway Bill
• Any country-specific certificates on request

We currently export to: USA, UK, Germany, Australia, Canada, UAE, Singapore, Japan, Netherlands and South Africa. If your country is not listed, please get in touch — we are actively expanding our export reach and may still be able to assist.

Import licence requirements depend on your country's regulations for food and herbal products. We recommend checking with your local customs authority or import agent. Our team can share product HS codes, COA and other technical documents that may assist with the import clearance process in your country.

Getting started is simple:

• Step 1 — Submit an enquiry with product name, quantity and destination country
• Step 2 — Receive a quotation within 24 hours
• Step 3 — Confirm order and make advance payment
• Step 4 — We process, pack and ship with full documentation
• Step 5 — Receive tracking details and delivery confirmation

Our team will guide you through every step of the process.